Terms and Conditions for Gardeners Crews Hill

These Terms and Conditions set out the basis on which gardening services are supplied by Gardeners Crews Hill and explain how bookings, payments, cancellations, liability, and waste handling are managed. They are intended to create a clear and fair agreement for both the customer and the service provider, whether the work relates to a one-off visit, recurring maintenance, or a larger landscaping task. By booking any service, the customer agrees to these terms in full.

For the purposes of these terms, references to “we”, “us”, and “our” mean the garden service provider, and references to “you” and “your” mean the customer who books or receives the service. These terms apply to all domestic and commercial clients unless a separate written agreement states otherwise. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

We aim to provide a professional and dependable Crews Hill gardening service, but all work is subject to site conditions, weather, access arrangements, and the information provided by the customer at the time of booking. The customer is responsible for ensuring that the details supplied are accurate and complete. Where the scope of work changes, additional charges or revised timings may be required.

Booking process

Bookings may be made by telephone, email, online form, or other agreed means of communication. A booking is not confirmed until we have accepted the request and, where applicable, received any required deposit or advance payment. We may ask for photographs, measurements, or a brief description of the garden to assess the work and to provide an estimated price or time frame. Any estimate given before inspection is based on the information provided and may be adjusted if the actual conditions differ from those described.

The customer must ensure that access to the property is available at the agreed time. If the service depends on keys, codes, parking permissions, or site access arrangements, these must be provided in advance. If access is delayed or restricted, we may need to reschedule the visit and charge for wasted time if appropriate. Our team will always try to work flexibly, but the schedule for the day may limit the extent of any delay that can be accommodated.

Any dates or time slots offered are subject to availability and may be altered due to weather, equipment issues, staff sickness, or matters beyond our reasonable control. Where a change is necessary, we will make reasonable efforts to notify the customer and agree a new appointment. We reserve the right to refuse or cancel a booking where the work requested is unsafe, unlawful, unsuitable, or outside the scope of our services.

Payments and charges

Prices may be provided as a fixed quotation, hourly rate, daily rate, or estimated charge depending on the nature of the work. Unless otherwise agreed in writing, estimates are valid for a limited period and may change if the specification changes or if additional work is identified once the job begins. Any materials, skip hire, specialist disposal, plant rental, or third-party charges will be added to the final invoice where applicable.

Payment terms will be stated at the time of booking or on the invoice. In most cases, payment is due on completion of the work, although some projects may require a deposit, staged payments, or payment in advance for materials. We accept payment by the methods agreed at booking. Late payment may result in interest, administrative charges, or suspension of further services, to the extent permitted by law.

The customer is responsible for paying the full invoiced amount, including any agreed extras arising from changes to the scope of work, unforeseen access issues, or additional time spent on site at the customer’s request. If payment is disputed, the customer should raise the issue promptly so that it can be reviewed. Any undisputed portion of an invoice must still be paid by the due date.

Cancellations and rescheduling

If you need to cancel or move a booking, you should give reasonable notice. Unless a different cancellation policy has been agreed in writing, we may charge a cancellation fee where a booking is cancelled at short notice, particularly if staff, equipment, or materials have already been allocated to the job. Where work has begun, the customer will be charged for time spent, materials used, and any non-recoverable costs incurred.

If we cancel or postpone a service due to weather, safety concerns, illness, equipment failure, or circumstances outside our control, we will try to rebook the service as soon as practical. We are not responsible for indirect losses caused by a reasonable cancellation or rescheduling, provided we have acted fairly and in good faith. Repeated cancellations by either party may lead to termination of the arrangement without further obligation.

Liability and property care

We will take reasonable care while carrying out gardening work and while operating tools, machinery, and vehicles on site. However, gardens can contain hidden hazards such as buried objects, unstable ground, concealed cables, fragile structures, loose paving, poor drainage, or existing plant disease. The customer must tell us about any known risks before work begins. We are not liable for damage caused by risks that were not disclosed and could not reasonably have been identified in advance.

Our liability for loss or damage is limited to the extent permitted by law. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be excluded. Subject to that, we are not responsible for indirect or consequential losses, loss of profit, business interruption, or loss arising from circumstances beyond our reasonable control. The customer should remove or secure valuables, ornaments, fragile items, pets, and vehicles before work starts.

If we move garden items, furniture, pots, or other objects to carry out the work, we will do so with reasonable care, but we cannot guarantee against minor scuffs, scratches, or disturbances that may occur in the normal course of gardening activity. The customer should also ensure that children, pets, and visitors are kept clear of working areas. We may stop work if conditions are unsafe until the issue has been resolved.

Waste regulations and disposal

All green waste, cuttings, soil, timber, and other materials removed during the service will be handled in accordance with applicable UK waste regulations. Where waste is collected and removed by us, it will be transported and disposed of or recycled through lawful channels. We may ask the customer to confirm whether any materials are contaminated, mixed with general household waste, or likely to require specialist disposal.

The customer must not ask us to remove prohibited, hazardous, or regulated items unless this has been expressly agreed in advance and we are legally able to do so. Such items may include asbestos, chemicals, oil, paints, batteries, clinical waste, gas cylinders, and similar materials. If such waste is discovered unexpectedly, we may suspend work and charge for time already spent. We reserve the right to decline disposal of any item that would breach environmental or transport rules.

Where a project produces significant waste, additional charges may apply for bags, loading time, tip fees, skip hire, or specialist disposal. Ownership of waste transfers only when it has been lawfully collected for disposal. The customer remains responsible for ensuring that waste stored on their land is managed safely until removed. Any advice given about waste segregation or disposal is general only and does not replace legal compliance obligations.

Changes to the work

During a job, we may identify issues that were not visible at the time of booking, including overgrown areas, root obstruction, storm damage, uneven surfaces, dead plant material, or a need for additional labour or equipment. If this happens, we will explain the position and seek approval before carrying out extra work where practicable. Additional work will normally be charged separately and may affect the completion time.

The customer should not assume that a quotation covers every aspect of a garden unless the item is expressly listed. Tasks not included in the original scope, such as stump work, major clearance, tree surgery, drainage repair, heavy excavation, or specialist treatment, may require a separate agreement. Any change requested by the customer after work has started may lead to a revised price and completion date.

Complaints and service issues

If there is any concern about the quality or scope of the work, the customer should raise it as soon as possible after completion so that it can be reviewed. We may request photographs or access to the site to assess the matter. Where a genuine issue is identified and we are responsible, we may decide to rework part of the service, reduce the charge, or offer another reasonable remedy. This will be determined on a case-by-case basis.

Minor variations in finish, appearance, or timing do not necessarily mean the service has failed to meet the agreed standard. Natural differences in plant condition, weather, season, and soil can affect the final result. No complaint will affect the customer’s obligation to pay for work properly carried out in accordance with the booking and any later agreed changes.

Customer obligations

The customer must provide accurate instructions, ensure safe access, disclose relevant hazards, and obtain any permissions needed from landlords, neighbours, management companies, or other third parties. If the work requires utility isolation, permits, or special site arrangements, the customer must arrange these unless agreed otherwise. We may refuse to continue if instructions are unclear or if conditions differ materially from those represented at booking.

The customer must also ensure that any plants, materials, or structures they wish to keep are clearly identified before work begins. Where no such instruction is given, we are entitled to proceed in line with the agreed scope of work. It is the customer’s responsibility to check that the service requested is appropriate for the condition of the garden and any long-term plans for the property.

Force majeure

We are not liable for failure or delay in performing our obligations where that failure is caused by events beyond our reasonable control, including severe weather, fire, flood, accident, public disruption, transport failure, industrial action, supply shortages, or government restrictions. In such cases, we may suspend the service, rearrange the appointment, or cancel the affected booking without liability for resulting loss, provided we act reasonably.

Governing law

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising in connection with these terms, the booking, the service provided, or any related invoice or claim. Any agreement made verbally or in writing must be read together with these terms.

By proceeding with a booking for gardeners in Crews Hill, the customer confirms that they have read, understood, and accepted these Terms and Conditions. These terms are designed to support transparent dealings, safe working practices, and fair outcomes for both sides. They may be updated from time to time, and the version in force at the time of booking will apply unless a different written agreement has been made.

Final acceptance of service also means the customer understands that normal gardening work can involve unavoidable variation due to living plant material, seasonal conditions, and site-specific factors. Our commitment is to provide a professional, lawful, and careful service consistent with the agreed scope and with standard industry practice. If any provision needs clarification, it should be addressed before work begins.