Terms And Conditions

Gardeners Crews Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Crews Hill provides gardening and related outdoor services in the United Kingdom. By making a booking, accepting a quotation, or allowing our gardeners to commence work at your property, you agree to be bound by these Terms and Conditions.

These terms are intended to protect both you and us, and to ensure that your gardening services are carried out safely, professionally, and in accordance with applicable UK regulations.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the person, company, or organisation who requests or purchases services from Gardeners Crews Hill.

Company means Gardeners Crews Hill, the provider of gardening and related services.

Services means any gardening, garden maintenance, landscaping, clearance, or related outdoor services provided by the Company.

Appointment means the agreed date and time for the provision of Services at the Client’s property.

Property means the outdoor area or premises where the Services are to be carried out.

2. Scope of Services

2.1 The Company provides gardening and related services including, but not limited to, lawn care, hedge trimming, planting, weeding, garden tidy-ups, garden clearance, and light landscaping, subject to availability and agreement at the time of booking.

2.2 The exact scope of work for each visit or project will be agreed with the Client at the time of booking, quotation, or on-site assessment. Any additional work requested by the Client that falls outside the agreed scope may be chargeable at the Company’s prevailing rates.

2.3 The Company reserves the right to decline any work that it considers unsafe, unsuitable for its expertise, or contrary to legal or environmental regulations.

3. Booking Process

3.1 Bookings can be requested by the Client through the Company’s accepted communication channels as published from time to time. By making a booking, the Client confirms that they are at least 18 years of age and have the authority to engage the Company.

3.2 The Client must provide accurate information about the Property, access arrangements, parking, and the type and extent of work required. If it becomes apparent on arrival that the information provided was incomplete or inaccurate, the Company may adjust the quotation or decline to carry out some or all of the Services.

3.3 An Appointment will be confirmed once the Company has accepted the booking request and, where applicable, received any required deposit or pre-payment. Provisional dates or times given before confirmation are not guaranteed.

3.4 The Company will make reasonable efforts to arrive at the agreed time. However, arrival times are approximate and may be affected by traffic, weather, or other circumstances beyond the Company’s control. In such cases, the Company will endeavour to inform the Client of any significant delays and arrange a revised time if required.

4. Quotations and Pricing

4.1 Quotations may be provided based on a description of the work or after an on-site visit. Quotations are normally valid for a limited period as stated on the quotation. If no period is stated, a quotation will be valid for 30 days from the date of issue.

4.2 Unless explicitly stated otherwise, quotations are estimates based on the information available at the time. If, upon commencing work, it becomes clear that the condition of the garden, access, or other circumstances differ significantly from what was described or observed, the Company reserves the right to revise the quotation or charge for additional time and materials.

4.3 Prices are usually quoted inclusive of labour and, where applicable, standard equipment and tools. Additional charges may apply for materials, waste removal, specialist machinery, or work outside normal service hours. Any such charges will be explained to the Client in advance where reasonably possible.

4.4 The Company may revise its rates and charges from time to time. The applicable rate will be the rate in force at the time of booking or as set out in any written quotation accepted by the Client.

5. Payments

5.1 Payment terms will be explained at the time of booking or quotation. The Company may require full or partial payment in advance, particularly for larger projects or where materials need to be purchased specially for the Client.

5.2 Unless otherwise agreed in writing, payment for one-off visits is due on completion of the Services at the Property. For ongoing maintenance services, payment terms may be weekly, fortnightly, or monthly as agreed with the Client.

5.3 The Company accepts payment by methods it specifies from time to time. The Client is responsible for ensuring that funds are available and that payment is made in full and on time.

5.4 If payment is not received by the due date, the Company may suspend further work and charge reasonable interest on the outstanding amount in accordance with applicable UK law. The Client will be liable for any reasonable costs incurred by the Company in recovering overdue payments.

5.5 The Client may not withhold or set off any amount due to the Company by reason of any alleged defect in the Services unless agreed by the Company in writing after investigation.

6. Cancellations and Rescheduling

6.1 If the Client wishes to cancel or reschedule an Appointment, they must provide as much notice as possible. The Company operates a cancellation policy to cover wasted travel time and lost opportunities for other bookings.

6.2 The specific cancellation charges will be confirmed at the time of booking. As a general guide, if the Client cancels or significantly changes an Appointment without giving at least 24 hours notice, the Company may charge a cancellation fee up to a reasonable proportion of the expected Service charge.

6.3 If the Company needs to cancel or reschedule an Appointment due to illness, severe weather, equipment failure, or other circumstances beyond its reasonable control, it will notify the Client as soon as practicable and offer a new Appointment. The Company will not be liable for any loss arising from such cancellation or rescheduling, but any pre-payments for the cancelled Appointment will be applied to the rearranged visit or refunded if no alternative can be agreed.

6.4 If the Client repeatedly cancels or is not present to provide access as agreed, the Company reserves the right to decline further bookings or require non-refundable pre-payment.

7. Access, Parking and Health and Safety

7.1 The Client must ensure that the Company has safe and reasonable access to the Property at the agreed time. This includes unlocking gates, providing necessary keys or codes, and clearing routes where practical.

7.2 The Client must inform the Company of any known hazards at the Property such as uneven ground, loose steps, ponds, unstable structures, or underground services. The Company will follow reasonable health and safety practices, but cannot be responsible for hazards that were not disclosed or could not reasonably be identified.

7.3 The Client is responsible for ensuring that children, pets, and other persons are kept at a safe distance from work areas and equipment during the provision of the Services.

7.4 Where parking restrictions apply, the Client is responsible for arranging suitable parking or permits where reasonably possible. Any parking charges or penalties incurred as a result of inaccurate information or instructions provided by the Client may be added to the final invoice.

8. Materials, Plants and Workmanship

8.1 Where the Company supplies plants, materials, or products, it will take reasonable care to ensure that they are of satisfactory quality and suitable for the intended purpose, based on the information provided by the Client.

8.2 Planting and turfing are subject to natural conditions beyond the Company’s control, including weather, pests, and the ongoing care provided by the Client. The Company cannot guarantee the lifespan or performance of plants or lawns once the work is complete and the Client has taken over responsibility for maintenance and watering.

8.3 The Company will exercise reasonable skill and care in carrying out the Services. If the Client believes that any aspect of the work is defective, they must notify the Company as soon as reasonably practicable and allow a reasonable opportunity for inspection and, if appropriate, rectification.

9. Garden Waste and Environmental Regulations

9.1 The handling and disposal of green waste and other materials are subject to UK environmental and waste regulations. The Company will comply with such regulations and use licensed facilities or methods where required.

9.2 Unless specifically included in the quotation or agreed at the time of booking, the removal and disposal of garden waste is not automatically included in the Service price. Where waste removal is requested, an additional charge may apply depending on the volume, weight, and type of waste.

9.3 The Company reserves the right to decline the removal of certain materials such as soil, rubble, large tree stumps, hazardous waste, or items that cannot legally or safely be transported or disposed of as part of normal garden services.

9.4 If waste removal is not included, the Company may bag or stack green waste neatly within the Client’s garden for disposal by local council collection or other lawful means.

10. Client Responsibilities

10.1 The Client must ensure that the Property is reasonably prepared for the Services. This may include removing personal items, toys, furniture, or obstacles from the working area where practicable.

10.2 The Client must follow any aftercare instructions provided by the Company, especially in relation to newly laid turf, seeded areas, or planted beds. Failure to follow such guidance may affect the appearance and longevity of the work and will not be the responsibility of the Company.

10.3 The Client must not request or permit the Company’s staff or contractors to carry out any work that is unsafe, unlawful, or not covered by appropriate insurance.

11. Liability and Insurance

11.1 The Company will maintain appropriate public liability insurance for the Services it provides. Details of cover can be made available upon reasonable request.

11.2 The Company will take reasonable care to avoid damage to the Client’s property while carrying out the Services. However, the Company’s liability for any loss or damage arising from its negligence or breach of these Terms and Conditions shall, to the extent permitted by law, be limited to the total amount paid or payable by the Client for the specific Services giving rise to the claim.

11.3 The Company will not be liable for any indirect, consequential, or economic loss including loss of enjoyment, loss of profit, or loss of opportunity arising out of or in connection with the Services.

11.4 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded under UK law.

12. Complaints

12.1 The Company aims to provide a professional and reliable service. If the Client has any concerns or complaints about the Services, they should contact the Company as soon as possible, ideally within 48 hours of the relevant visit or completion of work.

12.2 The Company will investigate complaints promptly and, where appropriate, may offer to revisit the Property to review and, if necessary, rectify the issue within reasonable limits.

13. Variations to Terms

13.1 The Company may update or revise these Terms and Conditions from time to time. The version in force at the time of the Client’s booking or quotation acceptance will apply to that particular Service, unless changes are required by law.

13.2 Any variation to these Terms and Conditions requested by the Client must be agreed in writing by the Company to be valid.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, provided always that this does not limit any statutory rights the Client may have to bring proceedings elsewhere.

15. Severability

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as deleted, but the remaining provisions shall continue in full force and effect.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written quotation or specific agreement between the Client and the Company, constitute the entire agreement between the parties in relation to the Services and supersede any previous discussions, understandings, or arrangements.

By making a booking or allowing work to proceed, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for services provided by Gardeners Crews Hill.